Contractor Card policy
- All Contractor card applications are vetted to ensure only eligible contractors within the landscape industry are allocated cards
- Barcoded cards must be presented to the teller for scanning to identify the user and authorise their allocated discount.
- No Card no discount.
- The tellers are not able to manually look up contractors on the system.
- Department specific discounts will be allocated depending on the contractor’s service offering.
- Promotions, Tool repairs and Delivery departments are excluded
- Discount cannot be earned from the following: Promotions, Tool Repairs and Deliveries
- Residential Customers at whom the contractor is working is not entitled to use the contractor’s discount card.
- Lost cards will carry a replacement fee of R50.00
- Contractor discounts cards can be withdrawn and/or terminated at the discretion of Ferndale Management.
Loyalty card policy
- Loyalty card applicants are required to submit their, Full name, email address and contact number.
- Upon acceptance and receipt of the loyalty card, the loyalty card holder consents to his/her personal information being processed for marketing purposes.
- The Loyalty Card Holder’s consent to receive marketing material can be withdrawn at any time by emailing us such a request info@ferndale.co.za
- An ‘Unsubscribe’ option will be available in communications sent to Loyalty card holders.
- 5% of Purchases excluding Promotions, Tool Repairs and Deliveries will be earned on your purchases.
- 1 Loyalty point is equivalent to 1 rand, loyalty points can be accumulated on your card or redeemed against any sale.
- Partial redemption of points is only possible where available points exceed the purchase price.
- Points are non-transferable.
- Loyalty cards are limited to 1 per customer.
- Lost cards will carry a replacement fee of R50.00 which, where possible, can be covered by accrued Loyalty points.
- Any remaining balance of Loyalty points shall be transferred to the new card.
- Barcoded loyalty cards must be presented to the teller, at the time of purchase, for identification purposes in order to access their loyalty profile.
- In accordance with the POPI Act, the tellers will not be able to manually look up customers on the system.
- The Ferndale Loyalty program replaces any previous discount arrangements.
- The purchase of a gift voucher will earn loyalty points, however payments made with Gift vouchers are not eligible for points.
- Loyalty cards can be withdrawn and/or terminated at the discretion of Ferndale Management.
- Loyalty points will expire annually on the 28th February and only the preceding month’s purchases will carry over to the next year. Loyalty members will be timeously notified.
Sales Policies
- Tellers are not able to pass or adjust discounts, only vetted contractor cards with department specific discounts will activate discounts.
- Mobile phone/EFT payments must reflect in our bank account before the sale is completed and the goods released.
- No Telephonic or email orders shall be released for delivery until payment is made and the POP is received.
- The Barcoded slip attached to the Gift Voucher must be retained, as this validates the voucher and links the loyalty partner.
- Refunds are linked to the method of payment. Therefore cash refunds on card purchases are not possible.
- Proof of purchase is required for a refund on returned goods.
- Where a customer cannot provide the necessary proof of purchase, he/she will be limited to a gift voucher.
Delivery Terms:
- Deliveries are a charged for add-on service, which means that the cost thereof will be calculated according to travel distance zones.
- All Goods will be off loaded alongside the truck at the closest available position inside the customer’s property.
- The further positioning of goods or “carrying in” goods, will constitute a separate add-on service.
- Where a flight of stairs is involved, additional staff may be required, which this constitutes an add-on cost .
- The planting and filling of pots is a separate charged service.
- Customers are required to complete and sign the delivery note with the correct delivery address and select/mark the desired services.
- The driver/staff/employees are prohibited from engaging in any additional services not requested and paid for upfront as per the delivery slip.
- Should the customer require additional services upon delivery of goods, please advise the driver/staff/employee accordingly so that you can be contacted with regards to the associated/additional costs.
- It is the duty and responsibility of the customer to inspect the goods delivered and sign the delivery slip to acknowledge that all goods have been received in good order and condition.